Last Updated: March 23, 2026

At PAWLITA, we believe that quality takes time. Every piece in our collection is hand-crafted with love and precision to ensure your pet receives the very best. Below you will find our shipping details and timelines.

1. Order Processing: Crafted Just for You

Unlike mass-produced items, each PAWLITA accessory is hand-made to order. This means we begin crafting your specific items once your order is confirmed.

• • Processing Time: Please allow 1-3 business days for us to hand-craft, inspect, and package your items before they are dispatched.

  • You will receive a notification email with a tracking number as soon as your unique piece is on its way.

2. Domestic Shipping (Turkey)

We partner with reliable carriers to ensure your hand-crafted package arrives safely.

• • Shipping Rates: We offer Free Standard Shipping on all domestic orders over [1500 TL]. For orders below this amount, a flat shipping fee will be calculated at checkout.

  • Estimated Delivery: Once shipped, domestic orders typically arrive within 2-5 business days.

3. International Shipping

We are excited to bring our hand-made designs to pets worldwide.

• • Shipping Destinations: We currently ship to Europe and North America.

  • Delivery Estimates: International shipping times vary by location but generally take 7-14 business days after the hand-crafting process is complete.

  • Customs & Duties: Any customs fees or import taxes are the responsibility of the customer.

4. Tracking Your Order

As soon as your hand-made item is dispatched, you will receive a tracking number via email. Please allow 24 hours for the carrier to update the tracking information.

5. Missing or Damaged Packages

If your package is damaged during transit or lost, please contact us immediately at hello@thepawlita.com. Since our items are hand-made, we will prioritize a replacement or resolution for you.